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FAQs

General Questions

Our popcorn is made fresh to order without the use of artificial preservatives. Typically, popcorn will stay fresh for about 2 weeks.

Candied and Chocolate flavors will offer a longer shelf life than our seasoned varieties. If you are placing an order for a future event, you may select a pickup, ship out or delivery date at checkout. This is a great way to pre-order for the holidays!

We are also proud to offer our line of heat-sealed Signature Line bags that have an unopened shelf life of over six months!

To optimize your popcorn's freshness, store in a cool and dry environment. Once opened, let the air out of the bag and seal tightly.

When ordering our chocolate coated popcorn, please note that the chocolate may melt during hotter summer months. This will not affect the taste, and the chocolate will re-harden at room temperature.

 

Use our website for fast and easy checkout and have popcorn shipped anywhere in the country, delivered to someone here in Austin, or made available for in-store pickup.

Prefer to talk to a real person? Call our shop at 512-840-1176 and talk to a helpful team member who can answer all of your questions and finalize your order over the phone.

Visiting Austin, TX or live nearby? Visit either of our two shops to order popcorn to go, place a preorder in advance,and visualize our gift options. We're located at 3211 Red River Street and 7318 McNeil Drive.

 

We are happy to say that we are now welcoming customers back into our stores! Orders can be placed in store during business hours or anytime online! Come on in and order a few bags, fill up your favorite popcorn tin, or grab a new one. Our convenient Austin stores are here for all your daily popcorn needs!

Got an event or bigger order? Order ahead on online or contact us and we will get you taken care of!

*Orders tend to be processed 24-48 hours before the selected pick-up date to ensure our ability to meet demand. We kindly ask that for orders including party bags or over 100 units of popcorn, we are given at least 2-7 days lead time. Lead time for larger orders may be extended to two weeks during the holiday season. Please keep in mind that we get busy during holidays, so to ensure we have the quantity and flavors you are looking for, you may place a preorder via our website, by phone, or at our retail store.

 

We’ve taken measures to help ensure the safety of our community. Check them out below!

  • Face Coverings

Face coverings are required for all guests and associates.

  • Hand Sanitizer

Available throughout the store for your use

  • Cleaning Commitment

We frequently clean and disinfect throughout the day, including all touchable surfaces, technologies, and handles.

  • Removing Samples

As sad as we are to see them go, we are happy to do our part to ensure our community’s safety by removing our sample jars. Thank you for your understanding.

  • Social Distancing

Please practice appropriate distancing of at least 6 ft.

  • Contactless payment

Pay in store with just a tap. Use your compatible phone or credit card to shop without worry.

Cornucopia popcorn is happy to hold orders that can not be picked up on the originally requested day. We tend to hold on to orders that were scheduled to be picked up in-store for a month after the requested pick-up date. After this time, the order will be marked as picked up and no longer available for pick-up
 

Unfortunately, currently we are not able to offer samples in store. To help keep staff and customers safe, we are asking that masks be always worn in store. We are deeply sorry to let go of this long-honored tradition of yumminess and are brainstorming constantly to bring it back quickly. Thank y’all for understanding!

 

Yes! You heard right. Buy any size Cornucopia Popcorn tin and refill it in-store for 50% off. This deal is available at our retail locations only. To ensure we have the flavors you want, we suggest you call us at 512-477-2676 (Central location) or 512-840-1176 (North location) or contact us.

* This promotion is only available in-store at our two shops.

 

Cornucopia Popcorn works directly with many non-profits and charitable organizations in and around Austin. Please contact us and tell us about your organization, charity and/or event. We recommend that you contact us with as much notice as possible, as our monthly donation quota often fills up very quickly.

 

We are an independent, locally owned, and operated company based in Austin TX. If you are interested in consulting services, opening your own popcorn business, or have any further questions regarding expansion, please contact us.

 

Yes, we offer next day delivery within central Austin, Monday through Friday, unless otherwise specified at checkout. Fees and availability vary by zip code. Please note that there is a $30 minimum for all deliveries. If you are interested in same day delivery, we recommend a service such as Favor or Uber Eats. There is no minimum for orders shipped via UPS. If you are located within Austin or surrounding cities, please call or contact us as UPS Ground may be available as a next day delivery option.

*Orders placed for same day delivery, or weekend delivery may be held till next business day.

 

Absolutely—we like how you think! Let us help you create an unforgettable wedding, event, corporate gift, or tailgate party. We offer custom flavors, custom colors, and custom toppings. Don't forget the addition of custom packaging and logo labels. Custom orders typically require extra lead time and an order minimum of 100 cups (equivalent to a Party Bag). Most custom orders are available at no extra charge unless special ingredients are requested. Please call the shop or contact us to talk further about your custom popcorn order.

 

Our suggested serving size is 2 cups of popcorn per person. This is the equivalent of one of our Kids bags.

 

Certainly! Interested in selling our popcorn? Click here to learn more.

 

Absolutely! Check out our fundraising page for more information.

 

Nutrition

Please visit our Nutrition Page for a list of ingredients and allergens. Ingredient and allergen information is also available on each flavor's description page.

 

Please visit our Nutrition Page to see each flavor's ingredients and allergen notes. Please note that because our popcorn is a made in a facility that processes peanuts, tree nuts, soy, gluten and dairy products, we cannot guarantee against cross-contamination.

 

Yes, all our popcorn kernels used are both Non GMO and Organic. Enjoy!

Shipping

Orders tend to be processed 24-48 hours before the selected ship date to ensure our ability to meet demand. Once this process begins, you will receive an email with a tracking number so that you may follow the popcorns journey to you. Orders are typically shipped within 2 business days, unless otherwise specified. We occasionally hold orders longer than 2 business days, to optimize popcorn freshness and prevent orders from sitting in a carrier warehouse over the weekend.

If your popcorn order is needed for a later date, you can specify that at checkout and we will delay order fulfillment and shipping to fit that timeline. If faster processing is desired, please call us at 512-840-1176 or contact us and we'll be happy to help.

 

 All shipping orders, outside of subscriptions, have the option to select a desired ship date. Once we have the order in hand, we will either file it for a future date, or begin the shipping process.

Orders are typically processed 24-48 hours in advance. Order processing begins with creating the shipping label for the order, and then gathering the supplies needed for the order. Once the shipping label is created, an email will be sent to you with your order’s tracking information. Orders will then be set aside to be filled, usually either the requested shipping day, or the day before, depending on carrier. Once filled, your order will be boxed up and ready for our carrier partners to bring it your way! If faster processing is desired, please call us at 512-840-1176 or contact us and we'll be happy to help.

 

Shipping carriers are currently not ensuring shipping times. Orders will be processed within 48 hours of the requested shipping date.

Orders within Texas should arrive within 1-2 business days from time of ship out. Orders traveling outside of Texas typically arrive within 2-5 business days, depending on location and shipping method selected during checkout. Orders placed over the weekend will ship out next business day (Monday).

Please see the UPS Ground Transit time Map below. Please add 1-2 days for order and shipment processing.

For any/all questions regarding shipping, please call us at 512-840-1176 or contact us.

 

 Please call us at 512-840-1176 and have your shipping address/zip code ready. Shipping times are not currently guaranteed, but we are happy to go over your expedited shipping options!

 

Yes, you can select your desired ship out date on the product page before checkout. Orders tend to be processed 24-48 hours before the selected ship date to ensure our ability to meet demand.

 

We sure do! You can enter those addresses in our website like any other address, or contact us with any questions.

 

Yes, we ship to Alaska, Hawaii and Puerto Rico. Additional charges apply. Please call us at 512-840-1176 or contact us.

 

Currently, we are unable to accommodate international shipments.

 

Currently, we are unable to accommodate international shipments.

 

Prior to signing for, or opening your shipment, it is recommended that you check for any signs of damage to the box before opening and note any damage that exists. If there is obvious damage, please call the shipping carrier as soon as possible to submit a damage report. Please do not discard of the original packaging or product in the case that a claims process needs to be initiated.

If there is no damage to the box, but popcorn is damaged or you are unsatisfied with your order for any reason, please contact us with details and we will assist you promptly.